Presales FAQ

Haven't found your answer here? Please contact our friendly 24/7 sales support via email or online CHAT.




What does "WestNIC" mean?

West Network Information Center or West Network.

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How long have you been providing web hosting services?

Since August 2002 (shared and dedicated hosting).

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How many people are employed at your company?

7 (4 - technical support staff, 2 - billing/sales and 1 management personnel).

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How many sites do you host?

We host over 5000 web sites (shared hosting) and over 12000 websites through our resellers

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Do you host adult sites?

Sorry, we don't host adult oriented content.

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Do you provide Windows® based hosting?

Our company provides RedHat Enterprise Lunix based hosting, however, we support some Windows® hosting services, for example, FrontPage Extensions. Please contact support for more information.

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I have Windows XP. Will my site work on Linux?

Yes, your site will work on our Linux servers without any problems.

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I am Mac user. Will my site work on Linux?

Sure, your sites will work on our Linux servers and you can manage content with any favorite editor such is Dreamweaver. We love Macs!

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Do you support international domain names?

Yes, we host all TLDs (domain name extensions) around the globe. For example: hosting.vg (British Virgin Islands), westnic.co.uk (UK), westnic.at (Austria), westnic.de (Germany), westnic.eu (Europe), westnic.asia (Asia) etc..

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Is it possible to register additional domain names? How much is it?

Sure. You can register additional domain names through our partner, Cityofdomains.com: http://www.cityofdomains.com as low as $8.95 per year + $0.25 ICANN fee. You may also register domain names directly through WestNIC for $11.95 per year. If you have reseller account, you may apply for free eNOM domain reseller account ($995 value).

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How long does it take to establish new account?

Your account will be activated within 1 hour if you submit your order between 10 AM - 10 PM EST MON - FRI. Usually, it takes less than 30 minutes! Please read our tips about account activation.

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What is your typical response time for technical support?

30-60 minutes if you submit a ticket through support desk. If you need faster response — please use our support desk system. Please note: some complicated tickets require more time to answer. There are level2 and level3 technicians onsite. That means your ticket will be submitted DIRECTLY to WestNIC technician, there is no "middle-man" / time loss issues.

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Is you technical support outsourced (located outside U.S.)?

We are proud to provide professional web hosting services from New York and Dallas.

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Do you provide phone support? AOL IM, ICQ?

If you are experiencing technical difficulties with your Webserver and need to reach our Technical Support staff, please choose from the following:

Howto's and startup guide: westnic.info
Online Support Center: support.westnic.net (fastest way to resolve any problems)
General support: support@westnic.net
Emergency-Only Phone Support: 1-646-290-7844
Toll-free Emergency Support: 1-800-438-0260 ext. 1
Please note: Emergency support should only be utilized in the case of an actual emergency (i.e. cannot access sites on the server), not merely a technical problem.
FAX support: 1-212-202-5398 (please don't forget to include your customer number, username and server ID)

New! Chat with sales and billing support online via Live Chat!

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Where are data centers located?

Dallas (Central US), Washington D.C. and Scranton (East Coast US), Seattle (West Coast US). Our resellers can choose data center location during signup. We're planning to add more data center locations in 2009-2010.

We provide you with the advantage of fully redundant connections to the internet backbone, OC3 lines to a redundant climate control system with a back-up HVAC system on stand-by, and multiple UPSs (Uninterruptible Power Supplies), backup servers and network equipment, as well as a central data backup system. Our Systems Group is continuously updating our systems with the latest technologies, new tools and features to make sure your web site stays secure and reliable.

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Please tell me about upstream providers...

Datacenter in Dallax, TX:

Level 3 - GigE Connection (1000Mbps)
UUNet - GigE Connection (1000Mbps)
Verio - GigE Connection (1000Mbps)
Time Warner - GigE Connection(1000Mbps)
Global Crossing - GigE Connection (1000Mbps)
Allegiance Telecom - GigE Connection (1000Mbps)
ATT - OC3 Connection (155Mbps)

Datacenter in Houston, TX:

Verio - Gigabit Connection
Verio #2 - Gigabit Connection
Verio #3 - Gigabit Connection
Verio #4 - Gigabit Connection
Time Warner - Gigabit Connection
Allegiance - GigE Connection (1000Mbps)
Allegiance #2 GigE Connection (1000Mbps)
Williams - GigE Connection (1000Mbps)
MFN - GigE Connection (1000Mbps)
MFN #2 - GigE Connection (1000Mbps)
Savvis OC3 Link (155Mbps)

Datacenter in New York, NY

Level 3 OC3 Link (155Mbps)
Qwest 40Mbps link
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What type of servers will my site be hosted on?

New accounts will be placed on professional Dell PowerEdge Dual Xeon 2.8 — 3.4 GHz with 4 - 8 GB of DDR2 RAM and Raptor 10000 RPM or Seagate Barracuda hard drives. We use Redhat Enterprise Linux 4.x or 5.x. We provide most popular control panels: cPanel (latest release) with Web Hosting Manager (latest stable release).

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What is processor cache size on the servers?

The processor cache is 8-24 MB (dual or quad core latest Intel processors).

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Please tell me about connection speed (to each server)

Most servers connected via multiple 1000 mbits uplinks.

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Do you provide web based control panel for each domain name?

Yes, we do. Cpanel control panel and reseller control panel (Web Hosting Manager) included in each account.

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Do you support Microsoft FrontPage® Extensions?

Yes, we do.

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I don't know how to use POP3 email accounts... Do you provide webmail (like yahoo.com) where I can read and write email through web interface?

First of all, if you wish, we can help you setup POP3 email accounts (so you can use it with any known email program). Webmail included in all hosting plans. You can access webmail 24/7 - compose, read, save and much more!

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Do you support IMAP?

Yes we do.

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Can I host newsletters? Do you allow mass mailing (legal subscribers!)

Mass mailing prohibited on all shared servers because of CPU usage and complaints. Please outsource your mailling lists / newsletters to third party.

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Unlimited domains?! Are you serious?

Yes, we are. Choose hosting plan "ePro" and you will get Unlimited Domain Name Hosting. Each domain name will get separate account with own users, control panel, MySQL data bases and much, much more!

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I am hosting 48 domains (separate accounts) with another ISP. "ePRO" hosting plan looks perfect to me. Can you help me to transfer all files to your servers? Any downtime associated with this issue? Any additional/hidden charges? Thank you.

We will be happy to transfer all your files without any "per account" / "per domain" charges. There is no downtime associated with this issue.

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What is the difference between Premium and RS-1 hosting plan? Premium hosting plan looks much better!

Yes, you can get more disk space and bandwidth. However, this is basic shared hosting plan (limited features and possibilities). If you look for web hosting business solution and going to resell accounts, please choose any "RS" hosting plan.

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I like "RS-2" hosting plan. I want to start my hosting business but have no idea how to create hosting accounts...

You can add new sites through online control panel (cPanel with WHM). Our technical support staff may create new accounts for you and for your clients without any "per account" / "per domain" charges. Send us a list of your/client domains and we will setup them within 24-48 hours!

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What do you do for resellers?

Private name servers like ns1.yourdomain.com and ns2.yourdomain.com, private DNS support, complete web server monitoring, new account setups (domain, pop3, webmail etc), dedicated IPs (ddiferent class-C supported), free dedicated SSL, free SSL installations, premium backup services (offsite and onsite backups), unlimited bandwidth, 24/7 reseller technical assistance via phone, support desk, chat... and much more!

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Do you perform backup?

Yes, we run daily and monthly backups of your data. In the event of permanent data loss, a restoration may occur that will recover your lost files. Backups are run daily and monthly. However, we would like to stress to you how important it is for you and your clients to keep local backups on your local computer or removable media. Reason being that there are instances where backups will run and replace your backup from the previous day. If you've changed something since then and need that backup, chances are we will not have it. So always keep backups stored locally! You can run additional backups at any time through cPanel backup manager.

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Do you provide Shopping cart software?

Yes! OS Commerce and Agora cart included in all cPanel hosting plans.

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Do you provide Fantastico? Any fees associated with Fantastico installation?

You can install most popular scripts with one click using Fantastico software which provided for free. Please click here for list of scripts.

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I don't see Ensim Hosting Plans anymore... Any chance to get Ensim?

We have sold out every Ensim server in January 2004. There are no plans to provide Ensim based hosting in the future.

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Do you accept Paypal?

Of course we do. We also accept all major credit cards (Visa, Mastercard and American Express).

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Can I pay by check or money order?

If you pay for 12 or 24 months in advance, you can get huge discounts (up to 30% of regular price!) Please contact sales for more information.

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Can I prepay and get discount?

Available discounts: 3 months = 5%, 12 months = 20%, 24 months = 30% off. Please contact sales for more information.

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Am I eligible for refund if I cancel within 90 days after signup?

Absolutely. We do provide 90-day money-back guarantee. Please submit support ticket with domain name, username and last 5 digits of credit card number (or Paypal subscription ID) to support.westnic.net at least 5 days prior billing date. Please note that additional services such are SSLs, script installations, domain registrations etc are nonrefundable.

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Haven't found your answer here? Please contact our friendly 24/7 sales support via email or chat online.


Presales FAQ Updated on: 10.18.2008

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