Contact us
24/7/365 Sales Department
1-800-438-0260 ext. 2 (toll free - USA & Canada)
1-212-671-1942 (New York)
1-213-291-6905 (Los Angeles)
1-416-619-4883 (Toronto, Canada)
+44 (0) 20 7993 2453 (London, UK)
+49 (0) 89 4581 5981 (Munich, Germany)
+49 (0) 611 1471 994 (Wiesbaden, Germany)
+41 (44) 586 35 75 (Zurich, Switzerland)
+61 (02) 8006 2227 (Sydney, Australia)
+852 8170 0332 (Hong Kong, China)
Chat with Sales / Billing online:
You may also chat with Billing/Sales department from 10 AM — 10 PM EST (New York local):
Please note: this is BETA version of our Live Sales and Technical Support Chat. If you get any troubles connecting to live chat, please submit support ticket to support desk Thank you.
Please direct all presales and billing questions to: sales@westnic.net
Accounting
1-212-671-1942 (New York local, 10 AM - 10 PM EST)
billing@westnic.net
24/7/365 Technical Support
Need Technical Assistance? Please visit our 24/7 online support desk (fastest way to resolve any problems) or contact support@westnic.net (very SLOW response time, please use Support Desk for immediate attention). Don't forget to check our Knowledge base (FAQ, Known Technical Issues) and StartUp guides before you contact technical department.
24/7 Emergency Phone Support:
1-646-290-7844 (New York local)
1-800-438-0260 ext. 1 (toll-free)
(Because some issues need immediate attention, 24/7 emergency support is available through the support desk (Critical priority) and phone. Critical priority should only be utilized in the case of an actual emergency, not merely a technical problem. Examples of these types of tickets are here. Please pay careful attention to these guidelines.
Emergency 24/7 Data Center Pager: Support Desk system (CRITICAL/EMERGENCY priorities). Please DO NOT submit any technical issues via NOC pager. Click here for instructions.
Fax support: 1-212-202-5398 (NY local) or 1-214-764-9217 (Texas DC)
(Please include your customer number)
WestNIC Mobile
Traveling around the world? WestNIC is right here, with you 24/7/365. Please visit westnic.mobi from your mobile phone.
Contact Paypal
Paypal.com Billing Support: 1-402-935-2050
Note: WestNIC isn't affiliated with Paypal. You should contact Paypal directly about any billing issues (if you purchased product through billing system above). If you purchased product on or after September 1, 2004, you've probably setup an account with WestNIC directly. Please contact us for more information.
Other
Network Status: www.westnic.us
Network Abuse: abuse@westnic.net (please include all mail and IP headers)
Customer Service (general questions or comments about services provided): customerservice@westnic.net
Legal department (questions about AUP, TOS, Privacy Policy etc): legal@westnic.net
Mailing Address:
WestNIC
309 MT. Pleasant Ave.
Suite 567
Mamaroneck, New York 10543
