You may reach WestNIC at any time via support desk or phone: 1-800-438-0260. Please note that our Sales and Billing Department operates from 10:00 AM to 6:00 PM EST (New York local). Emergency technical support is available 24/7/365. Please have your server ID and ticket ID ready.
You may also chat with Billing/Sales or Technical support from 10 AM 6 PM EST Monday to Friday (New York time):
Need Technical Assistance? Please visit our 24/7 online support desk (fastest way to resolve any problems). Don't forget to check our Knowledge base (FAQ, Known Technical Issues) and StartUp guides before you contact technical department.
24/7/365 Phone Support:
1-800-438-0260 ext. 1 (toll-free)
1-646-290-7844 (New York)
+44 (0) 20 7993 2453 (London, UK)
+49 (0) 89 4581 5981 (Munich, Germany)
+49 (0) 611 1471 994 (Wiesbaden, Germany)
+41 (44) 586 35 75 (Zurich, Switzerland)
+61 (02) 8006 2227 (Sydney, Australia)
+852 8170 0332 (Hong Kong, SAR)
Because some issues need immediate attention, 24/7 emergency support is available through the support desk (Critical priority) and phone. Critical priority should only be utilized in the case of an actual emergency (server downtime for more than 30 minutes), not merely a technical problem.
1-800-438-0260 ext. 2 (toll free - USA & Canada)
1-212-671-1942 (New York)
1-212-671-1942 (New York local, 10 AM - 6 PM EST)
Network Status: support.westnic.net
Network Abuse: email@example.com (please include all mail and IP headers)
Community Forums: forums.westnic.net (will be relaunched soon)
P.O. Box 301040
Brooklyn, NY, 11230–1040